F.A.Q.

Do you ship worldwide?
Yes, we do. Just select the correct country when filling in your information.

How can I pay for my order?
You can pay with iDeal, Credit Card, Paypal or Alipay.
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My order still hasn’t arrived. What can I do?
Check your tracking status. Check your neighbours. Read the disclaimer for any other information. If the total period stated within the disclaimer, including the 30 days delay from customs, has expired please contact us at
shop@mixmashrecords.com

What are customs and why are they holding my order back?
Google is your best friend. http://en.wikipedia.org/wiki/Customs

Why are the international shipping fees so high?
Unfortunately, these are the lowest prices we can get. There is little we can do about it.

Can I pay with my own currency instead of Euro's?
Yes. The currency gets automatically converted through your payment system.

Can I get express shipping?
Yes, USA & Canada only! take up to 4 - 5 business days. We are working on getting express shipping for other countries.

How can I track my order?
We send an automatic tracking code to all our customers, as soon as the
package has been sent out. This will either be sent through our carrier, or we will
send it out directly. If you haven’t received this mail, please check your spam. If
you haven’t received any e-mail from us regarding your order at all, please first
check if your order was successful. If your order was successful and you haven’t
received any e-mail at all, please contact us at shop@mixmashrecords.com. When contacting us, please add your name,
address, and date of order. All other information about orders and shipping can be found in the disclaimer.
When will a product be restocked?
If it’s not in the text at the product page, it will either be restocked when
mentioned on the Mixmash Records Instagram or otherwise the
product will not be restocked. We do however advise you to register your e-mail on the product page to be notified about any restocking. If a product is not on the site anymore, don't expect a restock.

Can I send you a demo of my music?
You can upload your demo on our website http://www.mixmashrecords.com/demo-drop
I want to return my items. What do I do now?
Please read the disclaimer. It will all be explained.